FAQ?
- How do I create an account?
You can click the “Register” or “Login” button in the upper right corner of the website and fill in the required information as prompted to create a personal account. Once completed, you will receive a confirmation email to activate your account. - How do I reset my password?
If you forget your password, please click the “Forgot your password?” link and enter your registered email address. The system will send an email to reset your password. Just follow the instructions in the email. - How do I place an order?
Browse our website and select the products you want to purchase. After selecting the required specifications, click “Add to Cart.” After completing the purchase, click the shopping cart icon to enter the checkout process, fill in the delivery information and select the payment method, and finally confirm the order. - What are the payment methods?
We support a variety of payment methods, including credit cards, debit cards, and some e-wallets. The specific available payment methods will be displayed on the checkout page. - How long does it take for the order to be shipped?
The delivery time of the order usually depends on your geographical location and the selected delivery method. Under normal circumstances, domestic orders are delivered within 4 business days. You can check the estimated delivery time when you confirm your order. - How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the delivery status on the courier’s official website. - How do I return or exchange my order?
If you are not satisfied with the product you purchased, you can apply for a return or exchange within 30 days of receiving the product. When applying, please make sure that the product is unused and in its original packaging. Please refer to the “Return and Exchange Policy” on our website for more details. - Is the product information on the website accurate?
We strive to ensure that the information of all products on the website is accurate, including descriptions and prices. However, errors may occur due to technical reasons or other factors. If you find any inaccurate information, please contact us in time and we will handle it for you as soon as possible. - How to contact us?
If you have more questions or need further assistance, you can contact us by sending an email to 📫 swiftspark@hingehiker.com and we will respond to you as soon as possible within working days.
Thank you for your interest in www.hingehiker.com and your support! If you have any further questions, please feel free to contact us.