- Delivery Range
- The delivery service we provide covers all countries in Australia. The main logistics companies we cooperate with include DHL, FedEx and UPS. You can choose the appropriate logistics company according to your needs.
- Shipping Method
We provide a variety of shipping methods to choose from, including:
Standard Express: Suitable for most orders, with low costs, usually delivered within 4 working days.
Expedited Express: Suitable for customers who need fast delivery, usually delivered within 2 working days, but with higher shipping costs.
The selected shipping method will be clearly displayed on the checkout page, and you can choose according to your needs.
- Shipping Calculation
The shipping cost will be calculated based on the weight, size and destination of the goods. At checkout, the system will automatically calculate and display the shipping cost of your order. For some orders, we may also provide free shipping services, which is subject to the information displayed on the website. - Package Tracking
Once the order is shipped, you will receive an email with a tracking number. You can use the tracking number to track the status of the package in real time on the official website of the selected shipping company to understand the delivery progress. - Estimated Delivery Time
Standard Express: Usually 4 working days.
Expedited Express: Usually 2 working days.
Please note that shipping time may be delayed due to weather, holidays or other force majeure factors. - Duties and Import Taxes
If your order needs to be shipped internationally, it will take about 10 working days, and customs duties and import taxes may be incurred. Such costs are borne by the recipient and we cannot estimate these costs before shipping. Please understand the relevant tariff policies before placing an order. - Problem Handling
If you encounter any problems during transportation, such as the package is not delivered, damaged or lost, please contact our customer service team immediately, and we will assist you in resolving the problem and communicating with the shipping company.